Velo provides online payment facilitation and other services which allow our clients (“Payers”) to make payments to you (“Payments”) (for example, for services you provide to the Payer.) We may also make additional features or services available to you through our website, a Payer’s website, or otherwise. Any online or other services we provide to Payers or to you are referred to herein as the “Service.”
we may collect from you through the Service or otherwise, and how we may collect, use, share and secure that information.
It also describes your choices regarding use, access and correction of your personal information. The use of information
collected through our service shall be limited to the purpose of providing the service for which the Payer has engaged
Velo Payments, Inc. participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Velo
Payments, Inc. is committed to subjecting all personal data received from European Union (EU) member countries, in
reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy
Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List. [https://www.privacyshield.gov/list]
Velo Payments, Inc. is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Velo Payments, Inc. complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Velo Payments, Inc. is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission (“FTC”). In certain situations, Velo Payments, Inc. may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://www.jamsadr.com/file-an-eu-us-privacy-shield-or-safe-harbor-claim. Under certain conditions, more fully described on the www.privacyshield.gov/welcome, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Velo collects information under the direction of its Payers, as well as having a direct relationship with the individuals
whose personal data it processes. If you are a customer of one of our Payers and would no longer like to be contacted
by one of our Payers that use our service, please contact the Payer that you interact with directly. We may transfer
personal information to companies that help us provide our service. Transfers to subsequent third parties are covered
by the service agreements with our Payers.
Velo has a direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to Velo at [email protected] If requested to remove data we will respond within a reasonable timeframe.
We will retain personal data we process on for as long as needed to provide services to our Payer. Velo will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
In order to receive Payments or otherwise use the Service, you may be required to provide us with certain information,
and you also authorize us to request information about you from third parties (for example, to verify your identity).
This information may include your name, email address, age, date of birth, social security number, bank account information,
and other personal information. We may also collect information about Payments made to you and your use of the Service.
Upon request Velo will provide you with information about whether we hold any of your personal information. You can view, alter, verify, request deletion or update the personal information you provide by emailing us at [email protected], or, when available, by logging in to your Velo user account with your username and password. If you update information, we may keep a copy of the prior version for our records. We will respond to your request within a reasonable timeframe.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
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We partner with a third party to display advertising on our website or to manage our advertising on other sites. Our
activities and interests. If you wish to opt out of interest-based please contact us at
[email protected]. Please note you will continue to receive generic ads.
Our website includes Social Media Features, such as the Facebook Like button, and Widgets, such as the Share this button or interactive mini-programs that run on our website. These Features may collect your Internet protocol address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy statement of the company providing it.
We may use the information we collect in order to provide and improve the Service, to customize and improve your online
experience, and collect any applicable fees related to the Service. We may also send you news, updates and other information
you may find useful, unless you opt out of receiving these notices in the manner provided by the Service. You may choose
to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails
or you can contact us at [email protected] Without limiting the foregoing, we may use the information we collect
in connection with risk control and fraud detection and prevention, and to verify your identity and the validity of
any bank account information you provide to us. We may combine this information with information collected from offline
sources or information we already have.
Except as described below, we do not share with third parties information by which you can be personally identified unless you give your consent. You may not opt out of the following disclosures. If you do not want your information shared with third parties in the ways described below, you should not use the Service to receive Payments or otherwise.
• In connection with the Payments and the provision of the Service, we may share personally identifiable information with the Payer, the third-party financial institutions and payment processors involved in facilitating the Payments, and our third-party service providers.
• We may share personally identifiable information as permitted by any legal agreement between you and us (including the Recipient Terms).
• We may disclose personally identifiable information when we believe disclosure is appropriate for any of the following purposes: to comply with the law or a request by law enforcement officials or regulatory or judicial authorities or to meet national security; to enforce or apply the Recipient Terms and other agreements; or to protect our rights, property or safety, or those of third parties.
• In the event that all or part of our business may be acquired by a third party, we may disclose personally identifiable information in connection with that transaction.
• If you use the Service to send any personally identifiable information to a third party (such as the Payer or another user of the Service), we may send such information to such third party through the Service as directed.
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at [email protected] In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
The security of your personal information is important to us. We take commercially reasonable physical, electronic and procedural steps to help protect against the loss, misuse and alteration of the information under our control, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at [email protected]
No one under 13 years of age is authorized to use the Service, and we do not intentionally collect information from anyone under the age of 13.
We do not collect personally identifiable information about your online activities over time and across third-party websites or online services, and therefore do not respond to “do not track” signals or other mechanisms that allow consumers to exercise choice regarding this type of activity.
The Payer, your financial institution or other third parties with whom you interact when you receive Payments or otherwise use the Service may collect personally identifiable information about your online activities over time and across different websites when you use the Service.
The Service is provided and operated solely from the United States of America. If you provide us with any personal information from outside the United States, you hereby consent to the transfer of such information to (and the processing of such information in) the United States, and the exclusive application of the laws of the State of California, United States, with regard to the collection and use of such information.